FAQs

Do You Test Your Product On Animals?

No, we do not test on animals.

How Do I Check If A Product Has A Certain Ingredient?

Please visit the product page and check the ingredients list for the product you are interested in.

Is Butta Butta Cream Sold At Any Other Retailers?

No. Butta Butta Cream is sold exclusively online at naturalhairqueen.net.

SHIPPING:

Delivery Rates And Fees:

Order value up to $10: Continental US: Standard (ground) 3 to 7 business days  $2.99.

Order value over $10: Continental US: Standard (ground) 3 to 7 business days $5.99.

*If order placed by 1:00 pm Pacific Standard Time Monday through Friday

What Method Is Used For Shipping?

All packages in the United States are shipped via USPS.

Do You Ship Internationally?

We currently only ship internationally on request. If you are interested in a custom shipping quote for international shipping, please contact us at support@naturalhairqueen.net.

Do You Ship To PO Boxes?

Yes, we ship to PO Boxes.

Do You Ship To Military Locations (Apo/Fpo/Dpo)?

Yes, we ship to military locations.

ORDERS:

I Placed An Order. Will I Receive An Order Confirmation?

After you complete the checkout process, the Order Summary page will confirm the details of the order you have placed. The status of your order will be sent to you via email. When your order ships from our warehouse, you will receive a shipping confirmation email containing tracking information to track your shipment.

I Have Not Received My Order Confirmation, What Should I Do?

Order confirmations can sometimes take up to 24 hours due to high demand. If it has been 24 hours, please contact us by emailing support@naturalhairqueen.net with your inquiry.

I’ve Placed My Order. What If I Need To Change My Order?

We will do our best to accommodate any changes to your order. The best way to change or cancel an order is to contact us by emailing support@naturalhairqueen.net.

How Do I Track My Order?

When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include tracking information to track your package.

I Placed An Order. When Will My Package Arrive?

Delivery time within the United States is 3-6 days. If you do not receive your order within seven to fourteen business days of receiving notification of release, please contact customer support by emailing support@naturalhairqueen.net.

How Do I Return My Order?

We want you to be happy with your purchase! We hope you love what you ordered, but if not and you wish to return a product, please contact us by emailing support@naturalhairqueen.net to obtain a return authorization and receive further instructions.

CUSTOMER SERVICE:

Press Inquiries

Members of the media can contact us at support@naturalhairqueen.net. We’d love to help, and look forward to hearing from you.

Need General Help?

We’re available via Email at support@naturalhairqueen.net.

Who Do I Contact If I’m Having Technical Difficulties With The Website?

If you are having difficulty placing an order online, or experiencing other problems with the website, contact Customer Care by email support@naturalhairqueen.net.

I Emailed Your Customer Service Team. When Should I Expect A Response?

We aim to respond to all emails within 48 business hours. Please note that this timeframe may be extended during and immediately after holidays.