FAQs

Butta Butta Cream

How much is Butta Butta Cream?

A 40z jar is: $14.99, 12oz jar is:$37.99 and a 16oz jar: $46.99

What are the ingredients of Butta Butta Cream?

Shea butter, coconut oil, avocado oi, castor oil, and jojoba oil.

Can Butta Butta Cream be used on children or babies hair?

Yes, Butta Butta Cream is all natural without any hidden ingredients or fillers. I have 2 children and use it on my children’s hair and bodies.

Which hair type is Butta Butta Cream for?

Butta Butta Cream is primarly for type 3 and type 4 hair.

How do you use Butta Butta Cream?

Butta Butta Cream is an oil and would be used to oil your hair and scalp. If you are using the LOC (liquid, oil, and cream) method then you would wet your hair then apply Butta Butta Cream to your ends then work your way up to your roots, and next apply your cream.

Is Butta Butta Cream a cream?

No, it is an oil. However, it is smooth like a cream.

Can Butta Butta Cream be used on wet or dry hair?

Both wet and dry hair.

Can this butter be used for protective styles?

Yes, Butta Butta Cream can be used to oil your hair before you place it into your desired protective style.

Does it help the hair to grow?

Yes, Butta Butta Cream does help to promote hair growth. Castor oil is one of the ingredients that promotes hair growth along with jojoba oil.

How does it work on the body?

Butta Butta Cream is used as an oil for the body. You can apply it to the rough areas of the body to smoothen such as knees, elbows, the heel of the foot etc.

Can this be used with locs?

Yes and No. Butta Butta Cream is a solid and would need to be melted down to be used on locs.

Will it weigh my hair down?

No, Butta Butta Cream is a light weight oil and will not weight down the hair.

Does this help with thin edges?

Yes, Butta Butta Cream does help with this edges. Castor oil is one of the ingredients that promotes hair growth along with jojoba oil.

Does Butta Butta Cream work on thin hair?

Yes Butta Butta Cream is a light weight oil and will not weight down the hair.

Does Butta Butta Cream work for grey hair?

Yes, Butta Butta Cream does work on grey hair. It will not add a cast or yellow tent to the hair.

Does Butta Butta Cream work for relaxed hair?

Yes, Butta Butta Cream does work on relaxed or permed hair.

Does Butta Butta Cream work for dry scalp?

Yes, Butta Butta Cream does work to moisturize the scalp.

How often should I use Butta Butta Cream?

Butta Butta Cream should be use every day if you are experiencing dry hair.

Does Butta Butta Cream work for curly dry hair?

Yes, Butta Butta Cream does work on type 3 curly hair.

Do You Test Your Product On Animals?

No, we do not test on animals.

Is Butta Butta Cream Sold At Any Other Retailers?

No. Butta Butta Cream is sold exclusively online at naturalhairqueen.net.

SHIPPING:

Delivery Rates And Fees:

Order value up to $10: Continental US: Standard (ground) 3 to 7 business days  $2.99.

Order value over $10: Continental US: Standard (ground) 3 to 7 business days $5.99.

*If order placed by 1:00 pm Pacific Standard Time Monday through Friday

What Method Is Used For Shipping?

All packages in the United States are shipped via USPS.

Do You Ship Internationally?

Yes. However, we currently only ship to selected counties. If you are interested in a custom shipping quote for international shipping outside of the countries listed at checkout, please contact us at support@naturalhairqueen.net.

Do You Ship To PO Boxes?

Yes, we ship to PO Boxes.

Do You Ship To Military Locations (Apo/Fpo/Dpo)?

Yes, we ship to military locations.

ORDERS:

I Placed An Order. Will I Receive An Order Confirmation?

After you complete the checkout process, the Order Summary page will confirm the details of the order you have placed. The status of your order will be sent to you via email. When your order ships from our warehouse, you will receive a shipping confirmation email containing tracking information to track your shipment.

I Have Not Received My Order Confirmation, What Should I Do?

Order confirmations can sometimes take up to 24 hours due to high demand. If it has been 24 hours, please contact us by emailing support@naturalhairqueen.net with your inquiry.

I’ve Placed My Order. What If I Need To Change My Order?

We will do our best to accommodate any changes to your order. The best way to change or cancel an order is to contact us by emailing support@naturalhairqueen.net.

How Do I Track My Order?

When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include tracking information to track your package.

I Placed An Order. When Will My Package Arrive?

Delivery time within the United States is 3-6 days. If you do not receive your order within seven to fourteen business days of receiving notification of release, please contact customer support by emailing support@naturalhairqueen.net.

How Do I Return My Order?

We want you to be happy with your purchase! We hope you love what you ordered, but if not and you wish to return a product, please contact us by emailing support@naturalhairqueen.net to obtain a return authorization and receive further instructions.

CUSTOMER SERVICE:

Press Inquiries

Members of the media can contact us at support@naturalhairqueen.net. We’d love to help, and look forward to hearing from you.

Need General Help?

We’re available via Email at support@naturalhairqueen.net.

Who Do I Contact If I’m Having Technical Difficulties With The Website?

If you are having difficulty placing an order online, or experiencing other problems with the website, contact Customer Care by email support@naturalhairqueen.net.

I Emailed Your Customer Service Team. When Should I Expect A Response?

We aim to respond to all emails within 48 business hours. Please note that this timeframe may be extended during and immediately after holidays.